Privacy Policy
This Privacy Policy explains how Axiom Industrial Systems Ltd collects, uses, stores and protects personal data when you visit our website, contact us, submit an inquiry, request information about our services or otherwise interact with us.
Axiom Industrial Systems Ltd respects the privacy of website visitors, potential clients, suppliers, business partners and other individuals who communicate with us. We are committed to processing personal data lawfully, fairly and transparently.
This Privacy Policy applies to the website of Axiom Industrial Systems Ltd and to personal data collected through the website, contact forms, business inquiries and related communication channels.
1. Who We Are
For the purposes of applicable data protection laws, Axiom Industrial Systems Ltd is the data controller of the personal data processed through this website and related business communications.
In this Privacy Policy, the terms “we”, “us” and “our” refer to Axiom Industrial Systems Ltd.
The terms “you” and “your” refer to website visitors, potential clients, customers, suppliers, business partners and other individuals whose personal data may be processed by us.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal data processed in connection with:
visits to our website;
inquiries submitted through our website contact form;
requests for information about our services;
communication with potential clients, customers, suppliers or partners;
business development and project discussions;
technical inquiries related to machines, production lines, automation, industrial equipment, service, maintenance or modernization;
website analytics and security, where applicable.
This Privacy Policy does not apply to third-party websites, platforms or services that may be linked from our website. We are not responsible for the privacy practices of third-party websites.
3. Personal Data We May Collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
3.1 Contact and Identification Data
This may include:
name;
company name;
job title or professional role;
business email address;
business phone number;
country or region;
any other contact details you choose to provide.
3.2 Inquiry and Communication Data
This may include:
messages submitted through our contact form;
project descriptions;
technical requirements;
production process information;
service requests;
information about machines, equipment, production lines or industrial systems;
documents, specifications or files voluntarily provided by you;
records of communication with us.
3.3 Business and Project Data
This may include information related to:
requested services;
machine design and development needs;
production line requirements;
bottling, packaging or dosing systems;
automation, software or hardware needs;
installation, maintenance or service requests;
modernization or equipment supply requests;
project scope, timeline, capacity requirements or operational needs.
3.4 Website Usage and Technical Data
When you visit our website, certain technical information may be collected automatically, such as:
IP address;
browser type and version;
device type;
operating system;
pages visited;
time and date of visit;
referring website;
approximate location based on technical data;
cookie and tracking preferences, where applicable.
3.5 Data Provided Voluntarily
You may choose to provide additional information when contacting us. We ask that you only provide information that is relevant to your inquiry or business communication.
4. How We Collect Personal Data
We may collect personal data in the following ways:
when you fill in and submit a contact form on our website;
when you send us an inquiry or request information;
when you communicate with us regarding a project, service or business opportunity;
when you provide documents, technical specifications or project information;
when you visit and interact with our website;
through cookies or similar technologies, where used;
from business partners, suppliers or publicly available business sources, where lawful and relevant.
5. Purposes of Processing Personal Data
We may process personal data for the following purposes:
5.1 Responding to Inquiries
We process personal data to respond to messages, requests, questions and inquiries submitted through our website or other communication channels.
5.2 Providing Information About Our Services
We may use personal data to provide information about our services, including:
machine design and development;
production line solutions;
bottling, packaging and dosing systems;
industrial automation and process control;
software and hardware solutions;
installation, service and maintenance;
modernization and industrial equipment supply;
technical consulting.
5.3 Reviewing Project Requirements
We may process personal data and project-related information to understand technical requirements, evaluate potential solutions and prepare for further business discussions.
5.4 Business Communication
We may process personal data to communicate with clients, potential clients, suppliers, contractors, partners and other business contacts.
5.5 Preparing Offers, Proposals or Agreements
Where relevant, we may process personal data to prepare commercial offers, technical proposals, quotations, agreements, invoices or other business documents.
5.6 Providing Services
Where we enter into a business relationship, we may process personal data to provide, manage and support the agreed services.
5.7 Website Operation and Security
We may process technical data to operate our website, maintain security, prevent misuse, detect technical issues and improve website performance.
5.8 Improving Our Website and Services
Where applicable, we may use website usage data to understand how visitors use our website and to improve its content, structure and functionality.
5.9 Legal and Compliance Purposes
We may process personal data where necessary to comply with legal obligations, accounting requirements, record-keeping duties, regulatory requests or to establish, exercise or defend legal claims.
6. Legal Basis for Processing
We process personal data only where we have a lawful basis to do so. Depending on the situation, the legal basis may include one or more of the following:
6.1 Consent
We may process personal data based on your consent, for example where you voluntarily submit information through a website form or agree to certain cookies or marketing communications.
Where processing is based on consent, you may withdraw your consent at any time.
6.2 Performance of a Contract
We may process personal data where it is necessary for the performance of a contract with you or your company, or to take steps before entering into a contract.
This may include preparing offers, discussing services, managing project requirements or delivering agreed services.
6.3 Legitimate Interests
We may process personal data where it is necessary for our legitimate business interests, provided that such interests are not overridden by your rights and freedoms.
Our legitimate interests may include:
responding to business inquiries;
managing business communication;
developing client and supplier relationships;
reviewing technical project requirements;
protecting our website and business systems;
improving our services;
preventing fraud or misuse;
maintaining business records.
6.4 Legal Obligation
We may process personal data where necessary to comply with legal obligations, including tax, accounting, regulatory, reporting or legal record-keeping requirements.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support website functionality, security, analytics and user experience.
Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to function properly, while others may be used for analytics, preferences or marketing, depending on the tools implemented on the website.
7.1 Types of Cookies We May Use
We may use the following types of cookies:
Strictly necessary cookies — required for the website to operate properly.
Performance and analytics cookies — used to understand how visitors interact with the website and improve its performance.
Preference cookies — used to remember certain user preferences, where applicable.
Marketing cookies — used only if marketing or advertising tools are implemented and only where legally permitted.
7.2 Managing Cookies
You can usually control or delete cookies through your browser settings. You may also be able to manage cookie preferences through a cookie banner or settings tool on the website, where such tool is implemented.
Disabling some cookies may affect the functionality or performance of the website.
8. Contact Forms
If you submit information through a contact form on our website, we may process the information you provide in order to:
respond to your inquiry;
understand your request;
review your technical or business requirements;
provide information about our services;
prepare further communication or proposals.
Please do not submit sensitive personal data through the contact form unless it is necessary for your inquiry.
9. Sensitive Personal Data
We do not intentionally collect sensitive personal data through our website.
Sensitive personal data may include information about health, racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data or other special categories of data.
If you provide such information voluntarily and it is not required for the purpose of your inquiry, we may delete it or avoid processing it further.
10. Children’s Privacy
Our website and services are intended for business and professional use. They are not directed at children.
We do not knowingly collect personal data from children. If we become aware that personal data has been provided by a child without appropriate consent, we will take reasonable steps to delete such information.
11. How We Share Personal Data
We do not sell personal data.
We may share personal data only where necessary and lawful, including with:
website hosting providers;
IT service providers;
email or communication service providers;
professional advisers, such as legal, accounting or tax advisers;
technical subcontractors or project partners, where relevant to a specific inquiry or service;
public authorities, regulators or courts, where required by law.
Where we use service providers, we take reasonable steps to ensure that they process personal data securely and only for the purposes agreed with us.
12. International Data Transfers
Depending on the tools, service providers or business partners used, personal data may be processed in countries outside your country of residence.
Where personal data is transferred internationally, we aim to ensure that appropriate safeguards are in place in accordance with applicable data protection laws. Such safeguards may include adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
13. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
The retention period may depend on:
the type of personal data;
the purpose of processing;
the nature of the inquiry or business relationship;
legal, accounting or reporting requirements;
the need to establish, exercise or defend legal claims.
As a general approach:
contact form inquiries may be kept for as long as necessary to respond and manage follow-up communication;
business communication may be retained for the duration of the business relationship and a reasonable period afterward;
contract, invoice and accounting records may be retained for the period required by applicable law;
technical website data may be retained for a shorter period unless needed for security, diagnostics or legal purposes.
When personal data is no longer needed, we will delete, anonymize or securely archive it, as appropriate.
14. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure or destruction.
Such measures may include:
restricted access to personal data;
secure website hosting;
use of trusted service providers;
protection of business communication systems;
internal procedures for handling inquiries and business records;
reasonable safeguards against unauthorized disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we aim to protect personal data, we cannot guarantee absolute security.
15. Your Data Protection Rights
Depending on your location and the applicable data protection laws, you may have the following rights in relation to your personal data:
15.1 Right of Access
You may have the right to request confirmation of whether we process your personal data and to receive a copy of that personal data.
15.2 Right to Rectification
You may have the right to request correction of inaccurate or incomplete personal data.
15.3 Right to Erasure
You may have the right to request deletion of your personal data in certain circumstances.
15.4 Right to Restrict Processing
You may have the right to request restriction of processing in certain circumstances.
15.5 Right to Object
You may have the right to object to processing based on legitimate interests or direct marketing.
15.6 Right to Data Portability
Where applicable, you may have the right to receive personal data in a structured, commonly used and machine-readable format.
15.7 Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
15.8 Right to Complain
You may have the right to lodge a complaint with a competent data protection authority if you believe that your personal data has been processed unlawfully.
16. Exercising Your Rights
You may contact us through the official communication channels made available on our website if you wish to exercise your data protection rights or ask questions about this Privacy Policy.
We may need to verify your identity before responding to certain requests. This is to protect personal data and prevent unauthorized access.
We will aim to respond to valid requests within the timeframe required by applicable law.
17. Marketing Communications
We may send marketing or business communications only where legally permitted.
If you receive marketing communications from us, you may request to stop receiving such communications at any time.
We will not send marketing communications based on consent where consent has been withdrawn.
18. Business-to-Business Communication
As an industrial systems company, much of our communication may relate to business inquiries, technical projects, supplier relations, proposals, equipment requests, service support or professional cooperation.
Where we process business contact details, we do so only for legitimate business purposes, contractual purposes, legal compliance or other lawful grounds.
19. Automated Decision-Making
We do not use personal data collected through this website for automated decision-making that produces legal or similarly significant effects on individuals.
If this changes in the future, we will update this Privacy Policy accordingly.
20. Third-Party Links
Our website may contain links to third-party websites or external resources.
If you click on a third-party link, you will be directed to a website that is not controlled by us. We are not responsible for the privacy practices, content or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
21. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, data processing practices or business operations.
The updated version will be published on this page with a revised “Last updated” date.
We encourage visitors to review this Privacy Policy periodically.
22. Summary
Axiom Industrial Systems Ltd processes personal data in order to operate its website, respond to inquiries, communicate with clients and business partners, review technical project requirements, provide industrial services and comply with legal obligations.
We aim to process personal data lawfully, fairly, transparently and securely.